Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, address, phone number, and email address
• Government-issued identification for age verification
• Payment information (credit card details, billing address)
• Preferences and special requests
• Communication history with our staff

1.2 Automatically Collected Information

When you visit our website or use our services, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Gaming activity and patterns (where legally permitted)
• Location data (with your consent)

1.3 Gaming and Transaction Information

For casino services, we collect:

• Gaming preferences and history
• Transaction records and financial activity
• Loyalty program participation and rewards
• Responsible gaming indicators

2. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Description	Legal Basis
Service Delivery	Providing hotel, casino, and entertainment services	Contract Performance
Identity Verification	Age verification and regulatory compliance	Legal Obligation
Marketing	Promotional offers and communications	Consent/Legitimate Interest
Security	Fraud prevention and facility security	Legitimate Interest
Customer Support	Responding to inquiries and complaints	Contract Performance

3. Information Sharing and Disclosure

3.1 We May Share Your Information With:

• Regulatory Authorities: As required by gaming and hospitality regulations
• Service Providers: Third-party vendors who assist in our operations
• Payment Processors: For transaction processing and fraud prevention
• Marketing Partners: With your explicit consent for promotional purposes
• Legal Authorities: When required by law or legal process

3.2 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

4. Data Security and Protection

4.1 Technical Safeguards

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits and monitoring
• Access controls and authentication protocols

4.2 Physical Safeguards

• Restricted access to data centers
• Surveillance and security systems
• Secure disposal of physical records

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your personal information
• Right to Portability: Request transfer of your data
• Right to Object: Object to certain processing activities
• Right to Restrict Processing: Limit how we use your information

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us improve website performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

6.2 Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

7.1 Retention Periods

• Guest Records: 7 years after last visit
• Gaming Records: As required by gaming regulations (typically 5-7 years)
• Financial Records: 7 years for tax and audit purposes
• Marketing Data: Until consent is withdrawn or account is closed

8. International Data Transfers

If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries where our servers are located. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• Email notifications to registered users
• Website notifications and banners
• Updates to our mobile applications

11. Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

12. Regulatory Compliance

We comply with applicable privacy and data protection laws, including:

• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents
• Gaming and hospitality industry regulations
• Financial services and anti-money laundering requirements